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 About the TELMAC Course

Telecommunications Best Practices for Missing and Abducted Children (TELMAC):
  • Delivered 100% online through the FVTC Blackboard Online Learning System
  • Open 24/7; work at times best for you
  • Provides telecommunicators, call-takers and dispatchers with tools and training to support swift and decisive response in the critical, early stages of incidents involving missing and abducted children
  • This course may also be taken by sworn officers who work closely with telecommunications in first response in the field
  • The course contains 5 modules and requires 5-6 hours to complete, on average
  • The course is free of charge; there are no FVTC fees for this course

 Technical/System Requirements


The TELMAC Online Course Requires:

  • A high-speed internet connection
  • Ability to listen to audio from the PC
  • Ability to access to streaming video content and download training documents (all housed on secure FVTC servers)
  • Javascript and Cookies must be enabled, and allowing pop-ups is recommended to ensure content which opens in new windows is able to be launched and viewed
  • If you would like additional information regarding the most compatible operating system and internet browser settings for use with Blackboard Learn, click here.
If your agency’s firewall or policy will not support these operations, and/or if you have not obtained supervisory approval to access all or some portions of the course from an alternate location (training facility, home, etc.), we do not recommend enrollment in this online course.

 TELMAC Course Resources


 Recommended Best Practices


 TELMAC Course Registration


 What the TELMAC Course Covers


Course at a Glance

Introduction Module: A Course Overview

Module 1: The Nature of the Problem - Missing, Abducted & Sexually Exploited Children

Module 2: Best Practices and Operational Protocols

Module 3: NCIC and Effective Data Management

Module 4: Resources for the Communications Center


 APCO-ANS 1.101.3-2015


ANS1.101.3-2015_Cover.pngOperational protocols delivered through the training are based upon the APCO ANS 1.101.3-2015: Standard for Public Safety Telecommunicators When Responding to Calls of Missing, Abducted and Sexually Exploited Children. This document is a reference for Public Safety and Law Enforcement telecommunications supervisors and front-line personnel in defining policies, operational procedures and training curricula to promote optimally effective response to handling incidents of missing, abducted and/or sexually exploited children. The document outlines best practice parameters from the point of initial call intake through data entry, update and ongoing investigative functions as they are supported by telecommunication personnel’s database search, record analysis and data management work.


 NCMEC Missing Kids Readiness Project


192 Law Enforcement Agencies and Public Saftey Communications Centers Across the U.S. Have Become Partners!

The goal of the Missing Kids Readiness Project is to promote best practices for responding to calls of missing, abducted and sexually exploited children. Law enforcement agencies and public safety communications centers can apply to be recognized as a partner in the Missing Kids Readiness Project upon meeting the required criteria. Agencies will be recognized by NCMEC for meeting essential training and policy elements demonstrating preparedness for responding to a missing child incident.