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Telecommunications Best Practices for Missing and Abducted Children (TELMAC)
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 TELMAC Online Course

Provides telecommunicators, call-takers, dispatchers and front-line officers with tools and training to support swift and decisive response in the critical, early stages of incidents involving missing and abducted children

 About the TELMAC Course

  • ​100% online, 24/7, through the FVTC Blackboard Online Learning System
  • 5 modules, 5-7 hour completion time, on average
  • FREE! There are no fees for this course

 TELMAC Course Resources


 Recommended Best Practices


 TELMAC Course Registration


 APCO-ANS 1.101.3-2015


ANS1.101.3-2015_Cover.pngOperational protocols delivered through the training are based upon the APCO ANS 1.101.3-2015: Standard for Public Safety Telecommunicators When Responding to Calls of Missing, Abducted and Sexually Exploited Children.


 FVTC Blackboard Home Page

Already registered and looking for the FVTC Blackboard system? BBhome.png
  • If you have already registered for the course using the link above and have received your registration approval and enrollment confirmation from
  • Use your 9-digit FVTC Student ID number and the password you created when setting up your student account to log in

Click here for the FVTC Blackboard Home Page


 NCMEC Missing Kids Readiness Project


192 Partners and Growing!

The number of law enforcement agencies and public safety communications centers across the U.S. have become partners with NCMEC in the Missing Kids Readiness Project

Visit NCMEC's Project Site for Partner Program Information